Customer & Market Platform

In the Customer & Market Platform water companies share knowledge about their service provision to customers. They provide each other with information about their methods and experiences in a variety of areas, such as invoicing processes, customer communications and service-provision benchmarking. The companies also discuss new developments of relevance to customer management, such as disconnection policy and debt assistance.

The Customer & Market Platform comprises customer managers from all the Dutch water companies. KWR facilitates the knowledge sharing process. Every year we organise three meetings, one of which at a water company location.