Sandra Sikkema MSc

Building trust

Trust is a topic that has been the subject of a great deal of research, both inside and outside the water sector. In general, this research has shown that trust in drinking water and drinking water utilities is…

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Socio-technological legitimisation of water-related reuse

Institutional trust and legal and regulatory frameworks can contribute to the socio-technological legitimisation of new technologies for water-related reuse. In this study, twelve legitimisation strategies were identified (see…

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Longitudinal customer research

Longitudinal customer research can help drinking water utilities better tailor their services to their customers. To enable the best possible design of these studies, an ‘ideal’ questionnaire has been developed, as a part of a larger whole.…

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