As Senior Advisor, Water Supply and Residuals Management, Hay Koppers is fully conversant with the organisational aspects of public services. Formerly CEO of a Shared Service Centre of the Dutch Water Supply Sector (Reststoffenunie B.V.), Hay is currently involved in international business development dealing with the upcycling of residuals from water treatment processes. He has a long track record in the field of improving the sustainability of water treatment processes and is closely involved in European policy on wastes. He is highly knowledgeable of water supply and water treatment processes, and has ample experience in the management strategies and treatment processes for water treatment residuals. As Guest Lecturer at the UNESCO-IHE Institute for Water Education, he also transmits his knowledge to foreign MSc students. Hay is co-author and editor of an international best-seller on residuals management, and is also very active in maintaining business relations and winning assignments throughout Western Europe.