1.0KWRhttps://www.kwrwater.nl/en/KWR - LHhttps://www.kwrwater.nl/en/actueel/author/tim/Challenging governance research for Vitens - KWRrich600338<blockquote class="wp-embedded-content" data-secret="qkfZytlP2E"><a href="https://www.kwrwater.nl/en/actueel/challenging-governance-research-for-vitens/">Challenging governance research for Vitens</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.kwrwater.nl/en/actueel/challenging-governance-research-for-vitens/embed/#?secret=qkfZytlP2E" width="600" height="338" title="“Challenging governance research for Vitens” — KWR" data-secret="qkfZytlP2E" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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https://www.kwrwater.nl/wp-content/uploads/2016/05/2015-04-07-Algemeen-066_A5.jpg25921728Customer excellence is of paramount importance for Vitens. To this end, KWR explored how Vitens can best attune its activities to customer wishes, perceptions and experiences concerning the drinking water infrastructure. This involved challenging governance research, because the...